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Health and safety tips

We’re reminding everyone who uses THGO to follow advice from public health authorities. If you’re sick, stay home and away from others. Wash your hands frequently, and cover your cough or sneeze. For more information, visit the https://www.covid19.go.id/
 
 

Drivers #StaySafe

 
Most importantly, do not drive if you’re feeling sick
If you are feeling sick, the most important thing you can do right now is to stay home if possible to help prevent the spread of the coronavirus.
 
If you’re driving
  • Cover your mouth and nose. If you sneeze or cough, do so into your elbow or a tissue.

  • Ask riders to maintain distance. It’s OK to ask riders to sit in the back to give you more space.

  • Open the window. If possible, roll down the windows to improve ventilation.

 
 
 
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Rider #StayHealth

Stay at home, if possible

The most important thing you can do right now is to stay home if possible.

This is especially critical if you’re feeling sick. This will help limit the spread of the virus and flatten the curve. Let’s help keep drivers safe and ensure that rides are available for those who need them.

When taking rides

  • Wash your hands. Before and after you ride.

  • Cover your mouth and nose. If you sneeze or cough, do so into your elbow or a tissue.

  • Sit in the back. Give your driver space by sitting in the back seat.

  • Open the window. If possible, roll down the window to improve ventilation.

 
 

Focusing on safety and inclusivity

 

Our goal is to ensure every ride is safe and comfortable from start to finish for every driver and rider — no matter their age, income, or postal code. As always, drivers and riders can decline or cancel rides for safety reasons, including a significant risk to their health or safety.

 
 
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SOS buttons in Customer and Driver apps

 

The safety of drivers and customers is the highest priority of our platform. Both drivers and customers can set an emergency phone number. Just in case.

 
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